Shipping Policy for TrendCityy
Effective Date: January 6, 2025
At TrendCityy, we aim to deliver your fashion purchases in a timely and efficient manner. This Shipping Policy outlines how we process and ship your orders, including shipping methods, fees, and delivery times. Please review the information below for details on how we handle shipping.
1. Order Processing
Once your order is placed, we will begin processing it as soon as possible. Most orders are processed and shipped within 1-3 business days (Monday to Friday, excluding holidays). However, please allow for additional time during peak periods (such as holidays or sales).
If there are any issues with your order or if items are out of stock, we will notify you promptly via email or phone. You will also receive a shipping confirmation email once your order has been dispatched.
2. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. The delivery times and fees are as follows:
Domestic Shipping (Within the USA)
- Standard Shipping: Estimated delivery time 5-7 business days.
- Expedited Shipping: Estimated delivery time 2-3 business days.
- Next Day Shipping: Estimated delivery time 1 business day (available for select locations).
Shipping costs for domestic orders are calculated based on the weight and size of the items in your order and the delivery address. Shipping fees will be displayed during checkout.
International Shipping
We also offer international shipping to several countries. Shipping times and fees will vary depending on the destination country, and additional customs duties or taxes may apply. Estimated delivery times for international orders are typically 7-21 business days.
At checkout, you will be able to view the available shipping options for your location and select the most suitable option.
3. Shipping Fees
Shipping fees depend on the shipping method chosen, the weight of your order, and the destination address. You can view the estimated shipping costs during checkout before completing your purchase.
We occasionally offer free shipping promotions for domestic orders over a certain amount. Please check our website for any ongoing promotions or discounts.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your order through the carrier’s website.
If you have any issues with tracking your package or need further assistance, feel free to contact our customer support team at info@trendcityy.com or (813) 907-6490.
5. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes.
- International Restrictions: We may not be able to ship to certain countries due to local shipping regulations or restrictions. Please review the shipping options available during checkout.
- Remote Areas: For remote locations, shipping times may be longer and extra charges may apply.
6. Order Cancellations and Address Changes
If you need to cancel your order or change the delivery address, please contact us as soon as possible. We can only make changes to your order before it has been shipped. Once the order has been processed and dispatched, we are unable to modify it.
If a delivery attempt is unsuccessful due to an incorrect or incomplete address provided by the customer, TrendCityy is not responsible for any additional shipping costs that may arise.
7. Lost or Damaged Packages
While we take great care in packaging your order, occasional issues can arise during transit. If your package is lost, damaged, or missing, please contact us immediately. We will assist you in filing a claim with the carrier and work to resolve the issue.
Please inspect your order upon arrival and report any damage or discrepancies to us within 7 days. After this period, we may be unable to process any claims for damaged or lost items.
8. Customs Duties and Taxes (International Orders)
For international orders, your package may be subject to customs duties, taxes, and fees, which are imposed by the destination country. These charges are your responsibility, and TrendCityy has no control over them.
Please contact your local customs office for more information about potential fees before placing an international order.
9. Shipping to Multiple Addresses
Currently, we can only ship orders to one address per order. If you wish to ship items to multiple addresses, you will need to place separate orders for each shipping address.
10. Changes to the Shipping Policy
TrendCityy reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed about any changes.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
- Email: info@trendcityy.com
- Phone: (813) 907-6490
- Address: 4923 Trinidad Dr Land O Lakes, Florida (FL), 34639
Thank you for shopping with TrendCityy! We are committed to delivering your order promptly and providing the best possible shopping experience.
For more information, visit our website: https://trendcityy.com.